SHIPPING & RETURNS
SHIPPING POLICY
Welcome to SHEIMU's shipping policy!
This Shipping Policy is for SHEIMU LLC and was last updated on 12/11/2023.
1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
-Standard (7-10 Business Days): $8 Express
-Free standard delivery on orders $50 or above
-Expedited Shipping (3 Business Days): $25
International Shipping:
-International Standard (2-4 weeks): $25
-International Express (1-2 weeks): $39
2. PROCESSING TIME
Orders are processed within 3-5 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.
4. RETURNS
Returns will be accepted within 15 day(s) from the delivered date. Items must be returned unused and in original condition. Some items, such as items on sale/clearance, may be ineligible for returns.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.
6. DAMAGED ORDERS
SHEIMU LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
7. SHIPPING RESTRICTIONS
- Orders cannot be shipped to P.O. boxes.
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
8. CONTACT
For questions about this shipping policy, contact: Email: support@sheimuu.com
RETURN POLICY
Welcome to SHEIMU's Return policy!
ONLINE RETURN POLICY
Effective as of: December 11 2023
1. RETURNS. We allow returns for refund/credit only. We do not allow exchanges. For items purchased online, returns are accepted within 15 days of the delivery date. To initiate a return, please contact us at SUPPORT@SHEIMUU.COM to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return.
2. RETURN SHIPPING. Shipping instructions will be included with your return authorization.
3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion. If you have any questions about this return policy, please contact us at SUPPORT@SHIEMUU.COM